Privacy Policy
How jjrs Handles Your Data

This Privacy Policy (hereinafter "the Policy" or "this Policy") is published by jjrs, the operator of the online betting and casino platform accessible at jjrs.cam and its associated sub-domains and mobile interfaces (collectively, "the Platform"). jjrs is an English-language platform designed for users in Pakistan.

jjrs is committed to protecting the privacy and personal data of all users who access the Platform, whether as registered account holders or as visitors browsing without an account. This Policy explains, in plain English, what personal data we collect from you, on what legal basis we process it, how it is used, with whom it may be shared, how long we retain it, and what rights you have in relation to your data.

By accessing or using the jjrs Platform, you confirm that you have read and understood this Privacy Policy. This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, which together govern your relationship with jjrs.

For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:

This Policy applies to all Personal Data collected by jjrs in connection with the Platform, including data collected:

• When you visit the Platform as a non-registered user (browsing, reading content or accessing the FAQ).
• When you complete a registration form to create a jjrs Account.
• When you submit KYC identity and address verification documents.
• When you make deposits, place bets or request withdrawals.
• When you contact the support team by Live Chat, Help Centre or email.
• When you interact with promotional campaigns, loyalty programmes or surveys.

This Policy does not apply to third-party websites or services linked from or to the Platform. jjrs has no control over the data practices of third-party providers (including payment processors and game studios) beyond the contractual data-processing agreements in place with them.

jjrs collects Personal Data through several channels. The categories of data collected are set out in the table below:

jjrs does not intentionally collect sensitive personal data (such as health information, racial or ethnic origin, religious beliefs, or political opinions) unless specifically required for responsible-gambling self-assessment or a legal compliance purpose, in which case explicit consent is obtained.

jjrs processes Personal Data only where a valid legal basis exists. The legal bases we rely upon are:

• Contractual Necessity: Processing is necessary to perform the contract between you and jjrs — for example, operating your Account, processing deposits and withdrawals, and settling bets.
• Legal Obligation: Processing is necessary to comply with legal requirements applicable to jjrs, including KYC/AML obligations, regulatory reporting and law-enforcement requests made through lawful channels.
• Legitimate Interests: Processing is necessary for jjrs's legitimate business interests, such as fraud detection and prevention, platform security, improving the user experience, and responsible-gambling risk monitoring, provided these interests are not overridden by your fundamental rights and freedoms.
• Consent: Where we rely on your consent — for example, for marketing communications or non-essential cookies — you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal. Withdrawal of consent may be made by contacting support or updating your Account preferences.

jjrs uses the Personal Data it collects for the following specific purposes:

• Account Management: Creating, maintaining and operating your registered Account, including authentication, password management and account security.
• KYC & AML Compliance: Verifying your identity and age, confirming the source of deposited funds where required, and fulfilling anti-money laundering obligations under the Platform's licensing regime.
• Payment Processing: Facilitating deposits and withdrawals using available payment methods in PKR. Payment references to Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are used for contextual guidance only — jjrs does not claim endorsement by or partnership with these providers.
• Fraud Prevention & Security: Detecting, investigating and preventing fraudulent transactions, multi-accounting, bonus abuse and other prohibited conduct described in the Terms & Conditions.
• Customer Support: Responding to your queries, complaints and requests submitted through Live Chat, the Help Centre or email at [email protected].
• Responsible Gambling: Monitoring account activity to identify potential signs of problematic gambling behaviour and applying responsible-gambling controls as described in the Responsible Gambling Policy.
• Platform Improvement: Analysing aggregated usage data to improve the Platform's performance, content, navigation and feature set.
• Legal Compliance: Retaining records as required by applicable law and responding to lawful requests from regulatory or law-enforcement authorities.
• Marketing (Consent-Based): Where you have explicitly opted in, sending promotional communications about jjrs offers, bonuses and platform features. You may opt out at any time.

jjrs may share your Personal Data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate contractual and security safeguards:

• KYC and Identity Verification Providers: Third-party providers that process identity documents and verify personal information as part of the KYC onboarding and ongoing monitoring process.
• Payment Processing Partners: Financial intermediaries and payment gateway providers that facilitate deposit and withdrawal transactions. These entities are independent data controllers or processors in respect of their own transaction records.
• Fraud Prevention and Security Services: Third-party services that assist jjrs in detecting and preventing fraudulent account activity, bonus abuse and financial crime.
• Casino Game and Sportsbook Providers: Technology providers that supply the casino games, sportsbook software and live dealer products available on the Platform. Minimal data sharing (session tokens, bet metadata) may occur to facilitate gameplay and bet settlement.
• Legal and Regulatory Authorities: Where required by applicable law, court order or regulatory directive, jjrs may disclose Personal Data to competent authorities. jjrs will notify users of such disclosures to the extent permitted by law.
• Professional Advisors: Lawyers, accountants, auditors and insurers, where disclosure is necessary for the provision of professional services and subject to confidentiality obligations.

All third-party processors are required to enter into Data Processing Agreements with jjrs and to implement appropriate technical and organisational measures to protect the Personal Data they process on our behalf.

jjrs operates as an online platform and may use service providers and infrastructure located in multiple jurisdictions. As a result, your Personal Data may be transferred to, stored in or processed in countries outside your country of residence — including countries outside Pakistan.

Where such transfers occur, jjrs takes reasonable steps to ensure that your Personal Data receives a level of protection consistent with the standards described in this Policy. These steps may include relying on contractual safeguards with the receiving entity or processing within a jurisdiction recognised as providing adequate data protection under the Platform's licensing framework.

jjrs retains Personal Data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal, regulatory or contractual obligations. The principal retention periods that apply are:

• Account and Identity Data: Retained for the duration of your Account and for a period of at least five (5) years following account closure, consistent with standard AML record-keeping requirements in the Platform's licensing jurisdiction.
• KYC Documents: Retained in line with AML obligations, typically for five (5) years from the end of the business relationship.
• Transaction Records: Financial transaction logs are retained for at least five (5) years for AML compliance and dispute resolution purposes.
• Support Communications: Chat transcripts and email records are retained for a reasonable period (typically two to three years) for quality assurance and dispute resolution.
• Technical and Usage Data: Log files are typically retained for up to twelve (12) months unless a longer period is required for security or legal reasons.
• Marketing Consent Records: Records of consent and opt-out choices are retained for as long as needed to demonstrate compliance.

When data is no longer required, jjrs will delete or anonymise it in a secure manner. In some cases, data may be retained in anonymised aggregate form for statistical or analytical purposes without limit.

jjrs uses cookies and similar tracking technologies (including pixel tags and local storage) to operate the Platform, ensure security, and — where you have provided consent — personalise your experience and support analytics functions.

The types of cookies used by jjrs include:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session management cookies, authentication tokens and security cookies. These cannot be disabled without significantly impairing the Platform's functionality.
• Functional Cookies: Remember your preferences such as language settings, display options and previously entered information to improve your experience across sessions.
• Analytics Cookies: Collect aggregated data about how users interact with the Platform — pages visited, session length, entry and exit pages — to help jjrs improve performance and content. These cookies are used with your consent.
• Marketing and Personalisation Cookies: Used (with your consent) to deliver relevant promotional content within the Platform based on your usage patterns and preferences.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling strictly necessary cookies will affect your ability to use the Platform. For guidance on managing cookies in specific browsers, refer to the browser's own help documentation.

jjrs implements appropriate technical and organisational measures to protect Personal Data against unauthorised access, accidental loss, alteration, disclosure or destruction. The security measures in place include, but are not limited to:

• Transport Layer Security (TLS/SSL): All data transmitted between your device and the Platform is encrypted in transit using industry-standard TLS protocols.
• Access Controls: Access to Personal Data is restricted to authorised jjrs personnel and contractors on a strict need-to-know basis, subject to role-based permissions and audit logging.
• Data Pseudonymisation: Where practical, Personal Data is pseudonymised in internal analytics processes to reduce the risk of identification in the event of an incident.
• Third-Party Security Assessments: Service providers handling Personal Data on jjrs's behalf are vetted for security standards and are contractually required to maintain appropriate safeguards.
• Incident Response: jjrs maintains procedures for detecting, reporting and investigating data security incidents and will notify affected users and relevant authorities as required by applicable law.

Subject to applicable law and the Platform's licensing jurisdiction, you may have the following rights in respect of your Personal Data held by jjrs:

• Right of Access: The right to request a copy of the Personal Data jjrs holds about you, along with information about how it is processed.
• Right to Rectification: The right to have inaccurate or incomplete Personal Data corrected. For routine account information, you may update details directly through your account settings.
• Right to Erasure ("Right to be Forgotten"): The right to request deletion of your Personal Data in certain circumstances — for example, where it is no longer necessary for the purposes for which it was collected. This right is subject to overriding legal or regulatory retention obligations.
• Right to Restriction of Processing: The right to request that jjrs limits processing of your data in specific circumstances, such as while the accuracy of data is contested.
• Right to Data Portability: Where technically feasible and legally required, the right to receive your Personal Data in a structured, commonly used, machine-readable format.
• Right to Object: The right to object to processing carried out on the basis of legitimate interests, including direct marketing. Where you object to marketing, jjrs will stop processing your data for that purpose promptly.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact jjrs support by email at [email protected] (displayed as plain text — not a clickable link) or through the Live Chat and Help Centre. jjrs will acknowledge requests within a reasonable timeframe and respond in full within the period required by applicable law.

The jjrs Platform is strictly intended for adults aged 18 years or over — or the higher minimum age required by the operator or the Platform's license jurisdiction. jjrs does not knowingly collect Personal Data from persons under the age of 18.

Age verification is conducted as part of the KYC process and jjrs may request proof of age at any time. If jjrs becomes aware that Personal Data has been collected from a user who does not meet the minimum age requirement, the relevant Account will be closed, deposits returned in accordance with applicable procedures and the data deleted to the extent permissible by law.

If you are a parent or guardian and believe that a minor may have registered on the Platform, please contact jjrs support immediately.

The Platform may contain references to or integrations with third-party services, including payment providers, game studios and identity verification platforms. jjrs has no control over the privacy practices of these third parties beyond the Data Processing Agreements in place with those entities that act as processors on jjrs's behalf.

Third-party payment method references — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are provided as familiar contextual information for Pakistani users. These providers are independent entities with their own privacy policies and data practices. jjrs is not responsible for how these providers handle data in their own systems.

Users are encouraged to review the privacy policies of any third-party services they use in connection with their Platform activity, particularly payment providers whose apps or portals may be accessed during a deposit or withdrawal transaction.

jjrs reserves the right to amend this Privacy Policy at any time. Updated versions will be published on this page with a revised "Last Updated" date. Where amendments are material, jjrs will take reasonable steps to notify registered users — for example, via email or a Platform notification — prior to or at the time the changes take effect.

Your continued use of the Platform following the publication of an amended Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with the amended Policy, you should stop using the Platform and may request Account closure in accordance with the Terms & Conditions.

We encourage you to review this Policy periodically to remain informed of how jjrs manages your Personal Data.

For any questions, requests or concerns relating to this Privacy Policy or the processing of your Personal Data by jjrs, please use the contact details below. The email address is displayed as plain text and is not a clickable link.

We endeavour to respond to all privacy-related queries within a reasonable timeframe. For users across Pakistan — whether based in Karachi, Lahore, Islamabad or elsewhere — all support channels are accessible through the Platform and responses are provided in English as standard, with Urdu-language assistance available on request.